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Shipping & Returns

Shipping is a flat-rate of $15 ground per kit, shipped in the lower-48 states, regardless of individual kit weight.

Wine kits weigh upward to 50lbs, and can cost a lot to ship. Our practice is to share the cost of shipping with every customer on every kit. With $15 shipping per kit, we are able to help you save on shipping, while balancing the cost to us and keep our prices low.

Returns

Wine kit returns are handled through the manufacturer.

Problems Encountered Making the Kit

We can't diagnose issues encountered while making your kit. We recommend following the directions that came with your kit, and if you encounter problems, contact the manufacturer with the product date code for help.

Shipping Damage

Under the rare circumstance your kit arrives damaged (leaking or otherwise compromised), DO NOT accept the kit from the shipping service. The service, will in turn, contact us which will allow us to take advantage of insurance. In such circumstances, please contact us with your order number, and we will ensure you receive a replacement.